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All returns must be accompanied by a receipt and will be issued through the same method used to make the purchase i.e. cash, debit, credit card.
Course Book Returns
Please note that all course books and coursepacks are now final sale. Returns will NOT be accepted for any coursebook or coursepack bought on or after Feb 13, 2017.
Course books must be returned within 10 days for a full refund (5 days for summer courses) and MUST be in saleable condition i.e. no worn edges, cracked spines or other wear/damage. If returned between 11 and 30 days (6 and 10 days for summer courses), we are happy to issue a store credit. We reserve the right to refuse the return of any course book that does not meet the above return requirements at sole discretion.
**ALL COURSE PACKS ARE FINAL SALE - no exceptions**
If for any reason you are unhappy with your purchase you can request a refund within 5 business days of receiving your order. Returns are subject to a 10% restocking fee and customers are resposible for return shipping costs. All books must be returned in saleable condition and in any original packaging (i.e. shrink wrap).
If your order is damaged during the shipping process you may request a replacement within 5 business days of receiving the damaged product. We will ship out a replacement as soon as possible (we might not have a replacement in stock) and will arrange the return shipment of the damaged product. Octopus Books covers all shipping costs associated with damaged products with the exception of the original shipping costs.
We will gladly process any exchanges within 30 business days of receiving the original order. All exchanges are subject to a 20% restocking fee and you will be responsible for any shipping charges associated with the exchange. All exchanged products must be returned to the store in saleable condition and in any original packaging (i.e. shrink wrap). We are not responsible for any damage during return shipping and shipping insurance is highly recommended.
In-Store Returns and Exchanges
We are happy to provide a return or exchange for any item purchased at our bricks and mortar location within 30 days of purchase provided the item is in saleable condition and accompanied by a receipt.
Items not accompanied by a receipt cannot be returned.
As always, if you have any questions about our return policy, please contact us before making your purchase or placing your order:
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Privacy Contact Information
By e-mail: firstname.lastname@example.org
By Phone: 1-613-233-2589
We reserve the right to make changes to this policy. Any changes to this policy will be posted.