Store Policies

Return Policy

All returns must be accompanied by a receipt and will be issued through the same method used to make the purchase i.e. cash, debit, credit card.

Fall/Winter Course Book Return Policy:

Course books must be returned within 10 days for a full refund and MUST be in brand new condition i.e. no worn edges, raised pages, cracked spines or other wear/damage. If returned between 11 and 30 days, we are happy to issue a store credit. We reserve the right to refuse the return of any course book that does not meet the above return requirements at sole discretion.

**ALL COURSE PACKS ARE FINAL SALE - no exceptions**

If you have any questions about our return policy, please contact us prior to making your purchase.

Summer Course Book Return Policy:

Course books are only returnable for a full refund 72 hours after purchase, store credit will be issued if returned within 10 days.

**ALL COURSE PACKS ARE FINAL SALE - no exceptions**

If you have any questions about our return policy, please contact us prior to making your purchase.

Online Returns

If for any reason you are unhappy with your purchase you can request a refund within 5 business days of receiving your order.  Returns are subject to a 10% restocking fee and customers are resposible for return shipping costs.  All books must be returned in saleable condition and in any original packaging (i.e. shrink wrap). 

Damaged Product

If your order is damaged during the shipping process you may request a replacement within 5 business days of receiving the damaged product.  We will ship out a replacement as soon as possible (we might not have a replacement in stock) and will arrange the return shipment of the damaged product.  Octopus Books covers all shipping costs associated with damaged products with the exception of the original shipping costs. 

Exchanges

We will gladly process any exchanges within 30 business days of receiving the original order.  All exchanges are subject to a 20% restocking fee and you will be responsible for any shipping charges associated with the exchange.  All exchanged products must be returned to the store in saleable condition and in any original packaging (i.e. shrink wrap).  We are not responsible for any damage during return shipping and shipping insurance is highly recommended.

In-Store Returns and Exchanges

We are happy to provide a return or exchange for any (non-course book) item purchased at our bricks and mortar location within 30 days of purchase provided the item is in saleable condition and accompanied by a receipt.

Items not accompanied by a receipt cannot be returned.

As always, if you have any questions about our return policy, please contact us before making your purchase or placing your order:

Email: Octopus@octopusbooks.ca
Phone: 1-613-233-2589

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.  All payments are processed through Paypal to provide you with an extra level of protection for your personal and banking information.  Before purchasing any products through our site you should take a moment to review the Paypal.com privacy policies located here.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: octopus@octopusbooks.ca
By Phone: 1-613-233-2589

We reserve the right to make changes to this policy. Any changes to this policy will be posted.